Profile
Experienced manager specializing in the telecommunications and technology sectors. Proficient in various facets of the industry, including mobile network performance reporting, project management, business development, and enhancing customer experience on mobile wireless networks. Additionally, skilled in product development, marketing, compliance, and diverse telecommunications areas such as in-building enhancement and network key performance indicators (KPIs).
Professional Experience
Enextgen Wireless Ltd – Lagos, Nigeria 2016 - 2019
Compliance Officer
Compliance Officer
- Responsible for ensuring that the company operates within legal and regulatory frameworks governing the telecommunications industry. Playing a crucial role in identifying and mitigating compliance risks to uphold the company's reputation and integrity.
- Stay updated on laws, regulations, and industry standards relevant to the telecommunications sector.
- Develop and implement policies, procedures, and guidelines that ensure compliance with regulatory requirements and industry best practices. Ensure that all employees are aware of and adhere to these policies.
- Establish monitoring systems to track compliance activities, monitor network performance, and detect any deviations from regulatory standards. Take prompt corrective actions to address compliance issues as they arise.
- Conduct thorough investigations into compliance issues, including network outages, customer complaints, and allegations of misconduct. Analyze root causes and implement corrective actions to prevent recurrence.
Enextgen Wireless Ltd – Ibadan, Nigeria 2019 - 2023
General Manager
General Manager
- Assumed leadership as the General Manager, overseeing and directing operations at Enextgen Wireless Ltd's Ibadan location.
- Formulated and executed strategic initiatives to drive business growth, enhance operational efficiency, and ensure a competitive edge in the market.
- Played a pivotal role in establishing and maintaining key stakeholder relationships, fostering partnerships that contributed to the company's success. cost-effectiveness.
- Led a cross-functional team, providing guidance and direction to achieve organizational goals and objectives.
- Implemented innovative solutions to streamline processes, resulting in improved productivity and cost-effectiveness.
- Collaborated with the executive team to develop and execute business strategies aligned with the company's vision and mission.
- Conducted regular performance evaluations and implemented performance improvement plans to enhance team effectiveness.
- Maintained a strong focus on customer satisfaction, ensuring high-quality service delivery and fostering a positive customer experience.
- Stayed abreast of industry trends, technology advancements, and regulatory changes to inform strategic decision-making.
Enext Wireless Inc - Florida, USA 2023 - Till Present
Business Manager
Business Manager
- Pearhead business operations for Enext Wireless Inc in the dynamic market of Florida, USA.
- Formulate and execute strategic plans to drive business growth, optimize operational efficiency, and ensure a competitive edge in the telecommunications industry.
- Foster key stakeholder relationships and establish partnerships to strengthen the company's market position and expand its presence in the region.
- Lead a multidisciplinary team, providing guidance and direction to achieve organizational objectives and deliver high-quality services.
- Implement innovative solutions to streamline processes, enhancing overall productivity and cost-effectiveness.
- Collaborate with the executive team to develop and execute business strategies aligned with the company's overarching goals and vision.
- Conduct regular performance evaluations and institute performance improvement plans to maximize team effectiveness.
- Prioritize customer satisfaction by maintaining a focus on delivering high-quality services and ensuring a positive customer experience.
- Stay abreast of industry trends, technological advancements, and regulatory changes to inform strategic decision-making and maintain compliance.
Qualifications
- Bachelor of Science in Economics - BSc Economics 2009
- Associate of Arts in Strategic Management 2011
- Chartered Manager Certification 2011
- Master of Business Administration (MBA) 2021 - 2023
Certifications
- Certified Digital Marketing Associate 31 Jan 2022
- Market Research and Consumer Behavior 31 Jan 2020
Coursera
- Marketing Analytics 04 Dec 2020
Coursera
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